SORXI Privacy Policy

Effective Date: April 6, 2025
Last Updated: April 6, 2025

This Privacy Policy explains how Sorixi, LLC (“SORXI,” “we,” “us,” or “our”) collects, uses, and safeguards your information when you use our chatbot or related services (the “Service”). By using the Service or creating an account, you agree to the terms of this policy.

Click here for terms related the California Consumer Privacy Act (CCPA).

 

1. Who This Policy Applies To

This policy applies to:

• Nurses and other healthcare professionals
• Healthcare students
• Patients or any other users in the United States

The Service is not intended for use outside the U.S. or by children under 18.

2. Our Privacy Commitment

We understand the sensitive nature of health-related conversations. While Sorxi does not collect or store Protected Health Information (PHI), we are committed to protecting any other personal and usage data you share with us.

3. Information We Collect

a. User Account Information

• Name
• Email address
• Profession or credentials (if applicable)

b. Usage Data

• Questions asked
• Responses generated
• Topics of interest

   

• Timestamps and engagement patterns
  Note: This data is de-identified before any applicable external use.

c. Technical Data

• IP address
• Browser, device type, and operating system
• Diagnostic logs for performance and troubleshooting

   

4. How We Use Your Information

We use your information to:

• Deliver and personalize the Service
• Improve chatbot accuracy and functionality
• Respond to support inquiries
• Monitor for abuse or prohibited behavior
• Comply with applicable legal and regulatory obligations

   

5. Optional Sharing With Third Parties

We may share or sell anonymized, aggregated usage data with third parties (e.g., healthcare recruiters, research firms, or industry partners), but only with your explicit consent.

This may include:

• Commonly asked questions
• Broad professional interests (e.g., “oncology nursing”)
• Inferred settings (e.g., hospital, clinic, student use)
• Non-identifiable usage trends

   

We do not share:

• Names, email addresses, or account credentials
• Protected Health Information (PHI)
• Any information traceable to an individual without consent

   

You may opt in or out of this data sharing at registration or by emailing [email protected]. You may withdraw your consent at any time.

6. Your Privacy Rights

Depending on your U.S. state of residence, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of that data
• Opt out of the sale of personal data
• Withdraw consent at any time

   

To exercise these rights, email us at [email protected] 

7. Data Security

We implement industry-standard safeguards including:

• Encryption for data in transit and storage
• Role-based access controls for internal systems
• Regular security audits and patching

   

We continuously monitor the platform for vulnerabilities and misuse.

8. Data Retention

We retain user data only as long as necessary to provide the Service, resolve disputes, comply with the law, and support safe system operation.

9. Children’s Privacy

Our Service is not for children under 18. We do not knowingly collect data from minors. If we discover such data has been collected, it will be deleted promptly.

10. Changes to This Policy

We may update this policy to reflect changes in law or functionality. We’ll notify users of material updates through the website or by email.

Last updated: April 6, 2025

11. Governing Law

This policy is governed by the laws of the United States and the State of Wyoming, without regard to conflict of law rules. Disputes will be resolved in courts located in Wyoming.

12. Contact Us

Have questions? Email us at:

[email protected]
Sorixi, LLC